HIRING IN 2010

HIRING BY INDUSTRY
Comparing selected industries, hiring is expected to increase in information technology, manufacturing, financial services professional and business services, and sales in the coming year. Thirty-two percent of IT, 27 percent of manufacturing, and 23 percent of financial service employers plan to add full-time permanent employees in 2009, followed by 22 percent of employers in professional and business services and 21 percent in sales. Health care employers are also planning to expand staffs at 21 percent followed by 18 percent of transportation employers and 15 percent of retail

HIRING BY JOB TITLE
When asked what areas employers plan to hire for in 2010, one-third pointed to technology followed by 28 percent in customer service. Nearly one-quarter (23 percent) plan to add sales people, 18 percent will add in research/ development, 15 percent in accounting/finance and 14 percent in marketing.

COMPENSATION
Even as companies continue to watch their spending, they still plan slight increases to salaries in the coming year. Fifty-seven percent of employers report their companies will increase salaries for existing employees in 2010, down from 65 percent in 2009. Thirty-six percent expect to raise salaries of existing employees by 3 percent or more, while 11 percent anticipate increases of 5 percent or more.

Twenty-nine of employers plan to increase salaries on initial offers to new employees, down from 33 percent in 2009. Nearly one-in-five (18 percent) employers will raise salaries on initial offers by 3 percent or more while 7 percent anticipate increases of 5 percent or more.

HOW EMPLOYERS PLAN TO MOVE FORWARD IN THE NEW YEAR

1. REPLACING LOWER-PERFORMING EMPLOYEES
Employers are taking advantage of the large number of top talent in the current labor pool to strengthen their work force. Thirty-seven percent of employers say they plan to replace lower-performing employees with higher performers in 2010. When asked to grade their current work force, 25 percent rated them an “A” 60 percent a “B”, 15 percent a “C” and 1 percent a “D”. Less than one-half of a percent felt their current staff was a failure.

2. EMPHASIS ON SOCIAL MEDIA TO STRENGTHEN BRAND
The economy required companies to make some tough decisions about their businesses, which had a negative impact o their brands. Close to four-in-ten (37 percent) employers plan to put a greater emphasis on social media in 2010 to create a more positive brand for their organization. One-in-five employers plan to add social media responsibilities to a current employee, while close to one-in-twelve (8 percent) plan to hire someone new to focus or partially focus on social media.

3. REHIRING LAID-OFF WORKERS
Companies needed to scale their businesses to market last year and four-in-ten employers say they were forced to lay off workers. Among those who had lay-offs in 2009, thirty-two percent of employers now say they plan to bring back workers and the-in-ten are either doing it now or plan to do so in the first six months of 2010.

4. FLEXIBLE WORK ARRANGEMENTS
Companies plan to continue providing employees with greater flexibility in hopes of maintaining a better work-life balance. Thirty-five percent of employers say they plan to provide more flexible work arrangements in 2010, compared to 31 percent last year. Among those who will offer flexible work arrangements, these arrangements include:

5. CUTTING PERKS AND BENEFITS
Even as companies look to the new year and toward growth opportunities for their businesses, many are still choosing to trim perks and benefits. Thirty-seven percent of employers say the will cut perks and benefits in 2010, up from 32 percent who said they trimmed in 2009. Perks and benefits employers plan to trim in the new year included bonuses, medical coverage, suspended 401k matching and office perks such as coffee, tea and condiments.

6. REHIRING RETIREES AND POSTPONING RETIREMENT
Companies understand the intellectual capital mature workers bring to their organization and 27 percent say they are open to retaining their workers who are approaching retirement. Sixteen percent say they are likely to rehire retirees from other companies in 2010. Additionally, one-in-ten are likely to provide incentives for workers at or approaching retirement age to stay on wit the company longer.

At the same time, workers have expressed interest in postponing retirement. Thirty percent of employers report they have received request from workers approaching retirement age to stay on with their company, up from 22 percent last year.

7. FREELANCE OR CONTRACT HIRING
While employers still plan to be cautious regarding the number of full-time employees they add in the new year, many will turn to freelance or contract employees to help keep their businesses moving forward. Three-in-ten employers anticipate hiring freelancers or contractors in 2010, up slightly from 28 percent in 2009. Six percent expect to employ more freelance workers or contractors than last year, while 15 percent expect to hire the same amount and 10 percent plan to hire fewer.

8. GREEN JOBS
Employers will continue to turn some of their focus to the environment in the new year. Eleven percent of employers say they plan to add “green jobs” in 2010 the same amount who said they added them in 2009. “Green Jobs” are positions that implement environmentally conscious design, policy and technology to improve conservation and sustainability.

9. BILINGUAL RECRUITMENT
Employers have identified having a diverse work force as an important measure of success as they begin to rebuild their businesses after the economic downturn. One area they plan to focus on is building a bilingual team. Four-in-ten employers said they plan to hire bilingual candidates in 2010 and half said that they had two equally qualified candidates; they would be more inclined to hire the bilingual candidate.

10. BUSINESS TRAVEL
While employers are inching away from cost containment and more into growth, one area they still plan to save money on is business travel. Forty-three percent of employers say that in their organizations there will be less business travel in 2010 than in 2009.

Manufacturing grows in Feb., jobs gauge rises

NEW YORK – The manufacturing sector expanded in February for the seventh straight month while a measure of employment jumped to the highest level in more than five years.

The pace of manufacturing growth was slower than in the previous month, and fell short of economists' expectations.

The Institute for Supply Management, an industry trade group of purchasing executives, said Monday its manufacturing index index read 56.5 last month, slightly slower than the 58.4 reading in January. It was also slower than the 58 level expected by economists polled by Thomson Reuters.

A reading above 50 indicates expansion.

ISM said its employment measure grew for the fourth time in five months, accelerating to 56.1 in February from 53.3 in January. February's number is the highest since January 2005.

"With these levels of activity, manufacturers are seemingly willing to hire where they have orders to support higher employment," said Norbert Ore, chair of ISM's manufacturing survey committee.

A pickup in business investment in equipment and software, increases in exports and slower cutbacks of inventories is helping drive production gains.

Of the 18 industries ISM surveys, 11 reported growth, led by machinery, paper products and apparel. Five declined, led by wood products, furniture and primary metals; two were unchanged.

DYK? Application of 75-Mile Rule to Staffing Firms

Under the regulations, an employee is not eligible for leave unless the employer employs 50 or more employees within 75 miles of the employee's work site. In the case of temporary employees, the rules specifiy that the work site is the temporary staffing office from which employees are assigned, not the client's place of business. Thus, all employees assigned from a temporary staffing office- even if a client work site is more than 75 miles from the office- are included in the head count for the purpose of determining the eligibility of both temporary and full-time staff employees. To avoid undue hardship to small tempory staffing offices, the staffing industry had urged that staffing firms be allowed to exclude their temporary employees in determining the eligibility of their full-time staffs. DOL declined to adopt such a two-tiered counting test. In meetings with industry representiatives, DOL officials said that there was no practical way to apply such a test only to staffing firms because other businesses also assign employees from central offices to work at remote client locations and that it would create significant administrative problems.

36 Creative ways to get your Ideas and Values across

The Olympics showed us that the athletes with the best plan for the race often gain the performance edge that makes all the difference. In this Innovative Idea, you'll see how this same approach to planning can make a big difference in the performance of your team. Even if you have a team of world-class talent, the process outlined in this article can help ensure you come out with gold medal performances!

1. Look at your business card. Does it have anything distinctive about it?

Is there anything that represents you as a unique human being? If not, turn it over and add something on the human level such as a quotation, a sticker, a motto, or a graphic or picture of something you love.

2. Have a contest with employees—"If my company/department were a T-shirt, this is what it would say..." Then have them actually design the shirt. Photograph or videotape the results.


3. Send a handwritten note to at least one customer a day.


4. Keep a bulletin board in your office of pictures of regular customers and their families. Send birthday cards to them on their special day.


5. Put a specially wrapped package of M&M’s (or any other candy which might represent your company) in every package you ship out with a note saying, "We’re glad you’re our customer."


6. Once a month encourage the senior managers to do something creative for all employees or for employees in their divisions: cook them breakfast, bring around an ice cream cart, serve them doughnuts and coffee, or wash the windshields of their cars as they arrive at work.


7. Have a company poster party for all frustrated/aspiring artists to create signs and posters that demonstrate the company’s values. Display them in clear plastic frames throughout the building and move them once a week so that everyone can see all of them.


8. Add a quotation, graphic, cartoon, or seasonal reminder to memos and fax cover sheets. Make them fun and interesting!


9. Create a company mascot which goes along with the spirit of the company. For example, Rosenbluth Travel uses a salmon because they’re always “swimming upstream!”


10. Have a “Laugh a Day” bulletin board where you display appropriate cartoons and humorous writings.


11. Designate one room as the company “Whine Cellar,” the place for anyone to go who is having a bad day or wants to gripe. Put a sign on the door and have fun decorating it (in black?).


12. Take a look at your office—what does it say about your human level? Always display in your office one or two reminders of things you really love.


13. Create a service guarantee for your work unit. For example, a suburban hospital says, “If you’re not seen in our emergency room by a professional in 15 minutes, your visit is free!”


14. Have a Four A’s jar (Acknowledge, Appreciate, Affirm, Assure). Keep it filled with wonderful, uplifting thoughts for anyone who needs one.


15. Purchase pieces of clear acrylic for blotters on each employee’s desk. Have the employee create a collage under the blotter which contains creative reminders and examples of the company’s values, such as photos, quotations, cartoons, mission statements, customer service models, slogans or signs.


16. Post “Street” signs to name hallways in your building. Choose names which communicate your company’s mission or values.


17. Plan a “Bring your family to work” day for your organization.


18. Think of something creative you could offer your customers as a “free” sample. The Savings Bank of Rockford, CT, gives its customers a dime taped on a foldover card that says, “Who says we don’t give free samples?”


19. Invite your customers to a party planned by employees.


20. Find out at least one personal thing about each of your customers. Then acknowledge that in some way as you work with them. (Stamps from places you visit, a Cubs baseball hat for their children, a message of condolence when their favorite sports team loses, a book for a new baby, articles clipped about their hobbies and interests, etc.).


21. Provide a sick room (or several) for employees' children. Equip them with a bed, T.V., and perhaps some books and toys.


22. Encourage employees to sign up for an individual or small group lunch with the president or CEO of the company just to talk. Hold these “lunches with management” on a regular basis.


23. Hold “grapevine” meetings of all employees at least once a month to enhance communication and get worries and concerns out in the open.


24. Sponsor community service projects with employee participation—clean up litter, help feed the homeless, build houses with Habitat for Humanity, or hold educational fairs for the community.


25. Hold spontaneous celebrations. Bring in jugs of apple cider and doughnuts, or cookies and milk, or Coke and chips just to boost everyone’s spirits.


26. Make sure there is a human level in your company newsletter. Include customer service stories, company legends, pictures of employees, personal and family events and successes, customer feedback, ideas and resources for personal growth, cartoons, graphics, and quotes.


27. Create a personal motto to represent what your mission is or what you “stand for.” (Mine is “Spreading Contagious Enthusiasm.”)


28. Collect favorite employee recipes for a company cookbook.


29. Think of creative enhancements you can add to your product or service. Zanos Hair Designs gives complimentary neck and shoulder massages and one of the employees brings you your car when you get your nails done. Some bakeries give a free cookie to customers children.


30. At least once a year let each employee change jobs with someone else in the company for a half day.


31. Send a calendar of quotations that exemplify your company’s values (one for each day or week of the year) to all your customers as a gift.


32. Encourage departments or divisions within the company to hold theme parties during lunch to appreciate their internal customers.


33. Appoint someone in the organization as Manager of Creativity, Vision, and Values. Give them the responsibility for checking activities of every department to ensure they are in line with the company’s vision and values.


34. Humanize your voice mail message. (Mine ends with “I hope your day is filled with peace and joy.”)


35. Ask each employee to make a list of the best recognitions (things that cost little or nothing) and rewards (things that cost some money) that anyone could give to them. Keep these in their employee file and USE these ideas when the employee excels in some way.


36. Have a cartoon or joke box in a central location. Encourage employees to contribute to it when they are having a good day and to take from it when they are having a bad one.

Interviewing to Take Home the Gold

Interviewing is like being selected to compete in the Olympics: you have outperformed hundreds or thousands of competitors and are down to the final round. You are now competing with the best of the best. How can you leave with the gold? Here are keys to making your interview a day for the champion.

• Get the company's annual report from its Web site, if available
• Visit its Web site to read about the direction of the company and any current media coverage
• Look over the Standard and Poors Corporate Records
• For smaller companies, call the city's Chamber of Commerce

For every company, you want the following company information:

• Services and/or products
• Competition
• Sales: any large increase or decrease and why
• New products/services available from the company
• International operations
• Any media information on the company in the last year

The Handshake

It tells a story about each person. Do you come from the top and give the power handshake? Do you shake hands very lightly? These examples may seem simple, but it is easy to start off poorly with a bad handshake. Avoid the light delicate handshake and the powerful over-the-top controlling handshake. Give a firm, full-handed handshake with members of both sexes.

Prepare Yourself but do not Memorize

If you try to memorize a response to the question, "What is your biggest strength?" you will blurt it out, privately congratulating yourself on your memory while the interviewer stares in disbelief at how quickly you answered that question without seeming to give it much consideration. When your interviewer follows with, "Why do you consider that your biggest strength?" you realize that you were not prepared for that one. Instead, think of some challenges in your work background--positive and negative--and tie your answer to those challenges, your response, and the results. For example:

Challenge: Your sales division's productivity decreased, and it seemed your division would not meet/exceed annual goals.

Response: You observed the staff to see where bottlenecks were occurring and determined a need for additional employee development and training. Then you focused on employee development through intense training.

Results: You were responsible for hitting corporate budget at year-end, and was noted by management for exceptional problem-solving and turnaround capabilities.

Now when asked, "What is one of your biggest strengths?" your response might be: "My biggest strength is my ability to identify potential problem areas, solve the problem, and produce results. An example of this would be when my division's productivity decreased and it seemed as though we would not meet/exceed our annual goals..." and continue with the story above.

This same scenario would also work if the interviewer had asked, "Describe a difficult situation and how you handled it" or, "What would management say about you?" Thinking through specific situations will allow you to choose scenarios most appropriate to the question.


Have Questions for the Interviewer
Here are some good ones:

• How does my job fit with the mission of the organization, corporate performance, or profitability?
• What will I be contributing to the organization?
• What makes your company different from others?
• What is your corporate culture?
• What differentiates your company from your competition?
• What significant changes has the company experienced in the past couple of years?
• How would you describe the most successful employees in your company?

Mental Preparation

This may seem hokey, but mental preparation is proven to be a good tactic in any high-stress situation. As you arrive early for the interview (at least 15 minutes), and you are waiting to be called in, mentally prepare for your interview. Picture the interview going smoothly, the interviewer asking questions, and your answering them perfectly. Imagine the interviewer telling you that you seem perfect for the job, as you leave even more excited about the position. These are some of the things that should be going through your mind. If you are nervous, start your mental preparation by taking deep breaths and thinking, "You are" as you inhale and, "relaxed" as you exhale. Repeat this procedure until you are relaxed. Avoid thinking, "What if they don't like me?" or "What if I get stumped?" and focus instead on relaxing. Just try it--mental visualization worked for the Bulls and Phil Jackson, and it will work for you.

Close of the Interview

You are ahead of the competition and on your way to the gold medal, but you get a cramp. Do you stop? Not a chance. You have to cross that finish line, just as you have to close the sale of yourself in the interview. The end of the interview is your time to close with a positive, "very interested in what you have learned" finale. When the interviewer is closing with, "Well, if you have no further questions, then we are done," that is your cue to say one of the following:

• Actually, I'd like to know how I should proceed from here. Should I contact you or will you be in contact?
• How soon will I hear from you?
• What is the process from here?
• What would distinguish one potential candidate joining your company from another?
• How do I prove my commitment to the organization?

Follow-up

You leave the interview and feel good about the position. Now go to your car and write down what just happened. Write the topics discussed, the characteristics the interviewer described for the position, and other details. This will help you write a thank you letter that shows both your interest and that you are a perfect match for the position.

There are, of course, as many ways to succeed in an interview as there are Olympic gold medal winners. The best advice is to relax and be yourself. Remember that your interviewer once interviewed for his/her job and understands the intensity of the interview process. By being as prepared as possible for your interview, you will enhance the qualities that have already made you a great candidate. Just remember that it takes preparation and know-how to play the game with strategy and excellence to win.

Unlock The Potential of Your Team

Before we can unlock human potential, we need to know what it is. Human potentialis defined as an unexposed ability and hidden power. For a rock
seated on a cliff, it has a dormant ability, a reserved power, but for you and I, it simply means unused success, hidden talents and capped capability.

To unlock human potential is to do what you can do but have yet to do it. We must also operate within the laws of human potential:

1. Every great thing starts potentially with an idea.

There is so much you can draw from our human brains, but yet we are told, the majority of us use only 3% of the brain power. What do you see when you are given an apple seed? One apple tree or an orchard of apple trees!

"Instant gratification is a close friend of laziness."

2. Nothing potentially great is ever instant.

With the advance in technology, most of us have become so used to the idea of instant gratification. We want things done yesterday, that’s how impatient we have become. One apple seed can take years before turning into an apple orchard. Likewise, unlocking human potential takes time too. Have you been realistic about the time you can reach your goals?

3. Your potential is released by hard work.

Instant gratification is a close friend of laziness. When you meet someone who seeks after instant gratification, you are most likely looking at a lazy person as well. Too many people have a misguided idea of the difference between working smarter and working harder. The best policy to adopt, in order to unlock the human potential in you, is to work hard smartly.

4. To maximize your potential, you need to use your talent and ability to its full capacity.

If you are in a new relationship or new business and if you have yet to experience disappointment, discouragement, tiredness, sense of wanting to give up, you are probably not using your talent and ability to its full capacity!

5. Constant comparison with others can harm your human potential.

Your biggest competition hides within you. Your business competitors can pose no threat to you if you have already conquered yourself. Take stock of what you have already achieved. Give an honest assessment of yourself or ask a close business associate or your spouse to do that.

6. Past experiences can harm your human potential.

Are you carrying too much emotional baggage in your life? Any ordinary human can look at their past and see failures, but it takes an extraordinary human to look at them and see valuable lessons. What you see about your past can determine how much potential you can unlock.

7. Potential is maximized when you invest in others

Are you sharing your potential? The highest form of learning happens when you learn to teach. I know I am most alert and committed when I am accountable to others. The greatest ROI in life is not achieved with stocks and shares but with the people whom you have invested time with to share your potential.

EMPLOYEES ECONOMIC RECOVERY TUNE-UP

According to a number of economist the sun is beginning to shine on the economic recovery. It's not White hot just yet but it's warming. With that in mind, it's important to take an assessment of where you are positioned regarding the recovery, regardless of your employment status:

• Have you completed an assessment of your skills?
  
• Have you updated your resume using a format that's appropriate for your skills and background?
  
• Do you have more than 1 resume?
  
• Does your resume support your accomplishments, unique personal brand and will it lead to an interview?
  
• Does your resume focus on results and not duties?
  

For help preparing you for the recovery, contact bdaniel@pridestaff.com

Avoiding the Alice Syndrome

Over the years much has been said about the importance of planning goals in terms of sales, job performance, employee development, and revenue and yes profitability.
My observation is however, few individuals evaluate these terms in context of their career plan. I’m not talking about the short term here. Rather, 5+ years out. Over the last 3 years, I consistently ask prospective employees what they want to be doing 5 years from now. Consistent responses are:

• I want to be working for a good company that provides opportunities
  
• I have not really thought about this so I’m not sure
  
• I want to have a good job in a stable company
  
• I can’t think that far into the future
  

To be sure, these are desires worth having. However, they do not address what I believe is a major failing on the part of employees and in large part managers and supervisors. Namely, in conjunction with the employee developing a Career Development Plan inclusive of a “employee development” component. At this point, you may be asking yourself what’s the difference? This is a fair question and often times one that can be confusing. The employee development component of the career plan should focus on the development of skills for the current job; career development should focus on the development of skills for future jobs.

I like to take this concept a step farther and with prospective employees ask them to focus on the “end game”. Specifically, what do they want to do with the rest of their life and how are they going to get there. You see, I happen to think to effectively develop a career plan; you have to start at the end and work backwards.

In order to do the type of career planning I’m talking about one has to do a great deal of introspection, ask the difficult “so what” question at every decision point. Maybe that’s why so few individuals actually get this done.

It’s at this point I usually remind them of the story of Alice and Wonderland and the Cheshire cat “Would you tell me, please, which way I ought to walk from here? Asked Alice. “That depends a good deal on where you want to get to,” responded the cat. “I don’t much care where,” said Alice. “Then it doesn’t much matter which way you walk,” replied the cat. This one simple statement says it all. If one is unsure of where one is going, (does not have a plan) take the next road for any path will do.

THE SPAGHETTI MANAGEMENT SYNDROME

GOOD EMPLOYEES REQUIRE GOOD MANAGERS
by: Gregory P. Smith

When an employee quits, many times they don't quit the company—they quit their manager. I validated this fact in a survey which showed in 46% of the cases the main reason people quit their employer was because of their first-line supervisor; a painful statistic when you consider how difficult and expensive it is to find and train good people. To make matters worse, businesses are stupid to do nothing about it.

In my mind, it is an honor as well as an important responsibility to become a manager. When I use the word, "manager," I am not necessarily referring to a job title, but talking about the "role" of managing people.

A manager's job is not easy. The demands are difficult. Many bosses are doing the jobs of two or more people. Employees expect more; some are plain difficult to work with.

Many businesses do a poor job selecting and training managers. It goes without saying those that do a good job selecting and developing their managers will enjoy higher productivity and lower employee turnover. However, most often the employer is at fault for not giving them the tools, training, and support to succeed.


SPAGHETTI MANAGEMENT SYNDROME
Just because a person shows potential or has a degree does not mean they will be good at managing others. Many are skilled technicians, but unfortunately are clueless on the art and science of managing people.

Some businesses practice what I call "spaghetti management." They pick a bunch of people, promote them to managers, then throw them on a wall like spaghetti, and see what sticks. This is not the fault of the individual manager, but the employer's. Without training and support, most new managers will fail. This is one of the main reasons people today run like the plague to avoid becoming supervisors and managers.

Sure, some managers are tyrants and no amount of training is going to change them. But at least good businesses recognize their mistakes and provide additional training, or find the errant manager a job somewhere else.

Good businesses place people skills as a vital part of their performance management system. For example, Synovus Financial has been listed in the "Top 100 Best Places to Work" for several years. They have a commandment that says, "A manager's most important role is to serve, grow, and inspire his or her people—with no exception." This requirement had a positive impact on the bottom line. Not only did their employee turnover rate drop, but also their market capitalization grew from $2.2 billion to $8 billion in four years.


GOOD LEADERS SHOW THEY CARE
I went into the Army after college to learn how to be a good leader. My first boss was a great mentor and teacher. He was an experienced veteran and a former Special Forces medic in Vietnam. He was the type of person who always put the needs of others before his own interests.

As the lowest ranking member of my battalion, I had to pull duty on the worst day of the year—New Year's Eve. I worked all day and then I was up all night. You can imagine what mischief 500 soldiers can get in. Finally, Saturday morning arrived and I could not wait to go home. The phone rang; it was Joe, my boss. He wanted to know if I had made any plans for lunch. He and his wife had prepared something and he wanted to bring it over to me. Today, I don't remember what the food was, but it was a meal I will never forget.

That one small act of kindness crystallized in my mind what leadership was about—caring for those you lead. That act taught me more about leadership than all the degrees and diplomas hanging on my wall.

Here are a few suggestions to consider in your management development program:

• Establish key competencies your managers should possess and demonstrate.
• Have company executives share their expectations with your managers.
• Consider using a 360-degree evaluation on top management.
• Hold managers accountable and responsible for retention.
• Have HR train managers on reward and recognition.
• Provide the support and tools to help managers do their job well.
• Start measuring turnover and apply the cost to the bottom line.
• Conduct post exit interviews to discover the real reason employees quit.
• Complete an individual retention profile on every employee.
• Conduct an employee satisfaction survey at least once a year.

About the Author:
Greg Smith's cutting-edge keynotes, consulting, and training programs have helped businesses reduce turnover, increase sales, hire better people, and deliver better customer service. As President of Chart Your Course International he has designed and implemented professional development programs for hundreds of organizations globally. He is a former examiner for the Malcolm Baldrige National Quality Award, the nation's highest award for business excellence. He has authored eight informative books including 401 Proven Ways to Retain Your Best Employees. For more information, visit www.chartcourse.com or call (800) 821-2487 or (770) 860-9464.